Shipping Policy

Operational Hours:

Monday - Friday
9:00 A.M. - 5:00 P.M.
Arizona Standard Time

Orders are processed and packaged as quickly as possible, with most orders finalized within 24-hours, excluding weekends. Note that our delivery estimates are contingent on the information provided by our carriers and the information provided by our customers. Incorrect addresses will result in delayed shipping times. Customers are responsible for monitoring the tracking of their orders. Our shipping department works hard to package each order with care providing paper filler material to prevent movement and rattling during transport. Orders that contain low quantity/stock items or large bulk packaging items may have more extended processing and Ship times. Your order can be delayed in these rare cases, and additional shipping/delivery information can be provided upon request.

Shipping Methods

Items ship as they become available. Once items have left our warehouse, the shipping method chosen will determine the shipping time. We currently support our multiple shipping options and free shipping across the entire United States and Provinces included. As well as international shipping options, please read below for more details.

US Shipping Options:

 · Calculated USPS options

Bulk Item Category: FedEx Ground Calculated - US Only

International Shipping Options:

USPS Intl First-Class & Priority Mail International or DHL Worldwide Express

Shipping speeds and rates can vary depending on package size and distance from our facility. Estimated ship times may vary and do not include customs clearance time frames which can vary even further on a per-country basis. Local post in your country may have additional delivery time frames and may require more time for delivery to complete once it clears customs. Please be aware of customs, duties, or taxes that may be due upon delivery, read further below for additional information. We are not responsible for customs delays or clearance issues. If you have questions regarding the shipping option used, please contact customer support so we can help you. 

Order Acknowledgement and Shipment Notification

You will receive e-mail and order updates via the store for completion of order placement, processing, and shipping. Tracking numbers can be provided upon request and may take up to 24-hours for status updates to change.

Possible Checkout Errors or Shipping Errors

Invalid Credit Card Expiration Dates or Typo on Credit Card number. Please double-check all entered numbers.Mismatch Billing Address information can cause errors during the checkout process. Anti-fraud protection requires matching addresses or billing addresses.We recommend creating an account with our store allowing for easy access to order information, order history, and address book information.

 

Please use proper shipping address formatting.

Format Layout Example:

Full Name
Address Line 1
Address Line 2
City, State Zipcode

Liquid error (layout/theme line 179): Could not find asset snippets/hextom_usb_main.liquid